Overcoming passwordless authentication adoption barriers

Moving to passwordless authentication in your organisation can significantly reduce security risks and improve user experience. However, password usage is so ingrained that migrating to this new approach often causes issues. Having helped several organisations move to passwordless authentication, we thought we’d share the challenges and tips for a smooth transition. 

Compatibility issues 

Outdated systems and applications may not support modern passwordless authentication methods, creating rollout challenges. Start with an audit to identify the legacy systems in your organisation and determine if your passwordless solution will integrate with them. Next, develop a plan to phase out legacy systems updating with those supporting modern authentication protocols. 

When you’re ready to implement passwordless authentication, start with compatible systems and gradually extend it to others.  

Perceived complexity 

Some users and IT teams perceive passwordless systems as too complex to implement or use. So, when selecting your passwordless authentication solution, opt for one with an intuitive interface which is straightforward to implement and offers comprehensive documentation and customer support. 

We recommend using authentication methods users are already familiar with, such as biometrics (fingerprints, facial recognition) or device-based authentication (smartphones). 

Change resistance 

Users often resist new technologies, preferring to stick to what’s familiar. Passwords have been the default authentication method for decades, so inevitably, some users will be reluctant to adopt a new approach. 

Conducting a pilot test with a small group to identify and address potential issues before the full rollout is helpful. After the pilot, a gradual rollout allows users time to adapt and often helps overcome resistance.

Communicate the benefits of passwordless authentication and the risks of passwords so users understand the change. Also, ensure they have adequate training and resources they can access if necessary. 

Passwordless authentication has the potential to revolutionise your organisation’s security and user experience, but overcoming adoption barriers is essential for its success. Ensuring compatibility, reducing complexity, and addressing resistance to change can pave the way for a smooth transition. 

If you’d like to transition your organisation to passwordless authentication and need professional expertise to help you do so, please contact us.

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